Our Technical Support Team is staffed by real people who provide assistance to our customers via email or telephone support. We will take as much time as necessary to solve any problems you may encounter.

Contact Technical Support

Dial Up Support By Phone:
(207)664-2554

Web Design Support and Questions (207)664-2554

By E-mail: Support@mobbweb.com

Or check out our online resources:

The following information is to assist our users in connecting and using our service. This is not intended to replace our live support however, so if this information does not solve your problem please contact us.

Please choose the one that most closely relates to your Technical Difficulties:

  • Frequently Asked Questions
  • Troubleshooting Resources
    		•

    Frequently Asked Questions

     How can I change my User-name and Password?
    How much is the ISP Service?
    Will I get busy signals?
    What methods of payment are available?
    What kind of modem do I need?
    Do you restrict the length of my Internet sessions?
    Do you place limits on my e-mail volume?
    Can I change my username/password/email address?

    How can I change my User-name and Password?
    Contact us, we will walk you through the steps necessary to change your user-name and password. You will need to have your current user-name and password.

    back to FAQ or TOP

    How much is the ISP Service?
    We offer unlimited dial-up access for one low price:

    back to FAQ or TOP

    Will I get busy signals?
    We are structured to provide you with the fastest, clearest connections available anywhere. We do not anticipate any busy signals.

    back to FAQ or TOP

    What methods of payment are available?
    Payment can be made with Discover, MasterCard, Visa, American Express (through PayPal only), PayPal, ProPay, Cash, Debit Card or Check. You can pay online by clicking here.

    back to FAQ or TOP

    What kind of modem do I need?
    We recommend that you have at least a 28.8Kbps modem. Our Internet supports speeds of up to 56.6Kbps. (Note: We currently support 56.6 K-Flex and v.90 modems; Our users with 56.6 X2 modems will be connected at speeds of 33.6Kbps or slightly higher. Once X2 users upgrade their modems to v.90, they will be supported at 56.6Kbps on our system.)

    back to FAQ or TOP

    Do you restrict the length of my Internet sessions?
    No. However, your local software settings (usually browsing programs) may have settings that will disconnect you after a set duration of idleness. These can be reset to their highest time allowed. There will not be a disconnect from our end (except possibly sessions that have been idle/dead for several hours in case the connection has accidentally locked up).

    back to FAQ or TOP

    Do you place limits on my e-mail volume?
    Each e-mail box has a limit of 10 Megs of space for items on our server. When your mailbox is full, your messages will have to be downloaded before you can receive more mail. There is no limit on the volume of mail you can send or receive.

    back to FAQ or TOP

    Can I change my username/password/email address?
    Yes, by emailing or calling

    back to FAQ or TOP


    Troubleshooting Resources

    Windows 95/98

    How can we help you?

    I cannot get connected at all.

    I can browse the internet and view web pages but I cannot get my e-mail.

    I can get mail but I cannot view web pages.

    My connection is not as fast as it should be.


    What happens when you try to connect:

    I get a busy signal.

    I hear an operator.

    I get a message that refers to " an Authentication error ".

    There is a message that reads "Dial-Up Networking was unable to establish a connection,

    "check your password and try again".

    I get this message: "The computer you are dialing is not responding".

    A message reads: "The remote computer has terminated the connection... "



    If you are getting a busy signal please check for the following in order:

    First confirm your system is dialing the correct number.

    • Double-click My Computer.
    • Double-click Dial-Up Networking.
    • With your right mouse button, click on 'Your Connection' (whatever you named it).
    • From the menu that appears choose properties.
    • This should display the properties of the connection. You may edit the phone number that your system dials from here. (If you are required to dial the area-code in your area but not a "1" then place the area-code in the phone number field along with the rest of the number.) If you are not sure what number to use click here .
    • Click OK.
    • Now you can double-click on 'Your Connection' (whatever you named it) in this window and after having checked your username and password, click "Connect"
    If the system is dialing the correct phone number and you still cannot connect:
    • Try dialing the local access number manually on a telephone. If you get a busy signal (as opposed to modem noise)  there may be some phone problems in the area or another similar issue. Try again in a few minutes and if you still do not have success you should contact us.
    If you tried to dial manually and heard modem noises through the telephone:
    • Ensure that the phone line you are connecting into the modem has a valid phone connection. (Remove it from the computer and plug it into a phone to check for a dial tone. Place it back in the jack that reads "Line" *not* "Phone")
    If this does not solve your problem please call us.

    If you are getting an operator message.....

    First confirm your system is dialing the correct number.

    • Double-click My Computer.
    • Double-click Dial-Up Networking.
    • With your right mouse button, click on 'Your Connection' (whatever you named it).
    • From the menu that appears choose properties.
    • This should display the properties of the connection. You may edit the phone number that your system dials from here. (If you are required to dial the area-code in your area but not a "1" then place the area-code in the phone number field along with the rest of the number.) If you are not sure what number to use click here.
    • Click OK.
    • Now you can double-click on 'Your Connection' (whatever you named it) in this window and after having checked your username and password, click "Connect"
    If you are still getting an operator message:
    • Try dialing the local access number manually on your telephone.
    • If you still get the message you should call us to confirm that you have the appropriate number and to see if we have any information about your area.
    If you do not get the operator message:
    • This confirms the number is working properly from your line. In this case, your computer is still dialing the incorrect number. Try reviewing the above information again and if this does not assist you contact us.

    If you are getting an error message that refers to "An Authentication Error" please check the following in order:

    First you will need to have a Windows 95/98 system disk.  Do not attempt these changes without a Windows disk. After you have inserted the system disk you may proceed as follows:

    • Double-click My Computer.
    • Double-click Control Panel.
    • Double-click Network.
    • In the list that appears you should have the following: Microsoft Family Logon or Client for Microsoft Networks (less secure puts Network Neighborhood on Desktop), Dial-Up Adapter and TCP/IP. There may be more in here, but you must have these 3.
    • If you have extra components do not remove them unless you are certain they are not in use. Contact us if you have questions about this.
    • If you are missing the above components then you will need to add them. Read through this whole set of instructions even if you do not need to add each component.
    If you need to add "Microsoft Family Logon" or "Client for Microsoft Networks"
    • Click Add.
    • Choose Client.
    • Click Add.
    • Select Microsoft from the left menu and "Microsoft Family Logon" or "Client for Microsoft Networks" from the right menu.
    • Click OK.
    • If you do not need to make any other changes click OK again. If you need to add other components see below and click OK on the network screen when you have all components listed.
    • The system will load the necessary files and prompt you to restart the computer. After it has restarted attempt to connect again.
    If you need to add "Dial-Up Adapter":
    • Click Add.
    • Choose Adapter.
    • Click Add.
    • Select Microsoft from the left menu and "Dial-Up Adapter" from the right menu.
    • Click OK.
    • Add any other components using this set of instructions and click OK when you are finished.
    If you need to add "TCP/IP":
    • Click Add.
    • Choose Protocol.
    • Click Add.
    • Select Microsoft from the left menu and "TCP/IP" from the right menu.
    • Click OK.
    • Once all components are accurate click OK and this will load all necessary files and restart the system. Try again to connect to the service.
    If you have any problems or questions about this please contact us.

    If you are getting an error message that refers to "An invalid username or password", please check the following in order:
    • Double-click My Computer.
    • Double-click Dial-Up Networking.
    • Double-click on Your Connection (whatever you named it).
    • Enter your username and password in the appropriate fields.
    • Click Connect.
    If you have any problems or questions about this please contact us

    If you are getting an error message that says "The computer you are dialing is not responding", or "The computer you are dialing has terminated the connection" check the following:

    First confirm your system is dialing the correct number.

    • Double-click My Computer.
    • Double-click Dial-Up Networking.
    • With your right mouse button, click on Your Connection (whatever you named it).
    • From the menu that appears choose properties.
    • This should display the properties of the connection. You may edit the phone number that your system dials from here. (If you are required to dial the area-code in your area but not a "1" then place the area-code in the phone number field along with the rest of the number.) If you are not sure what number to use click here.
    • Click OK.
    • Now you can double-click on Your Connection (whatever you named it) in this window and after having checked your username and password, click "Connect".
    • If this does not connect you should next try calling your local access number manually on the telephone. This will confirm that you can connect to the number.  If you cannot, you should contact us at technical support to find out if there is a conflict in your area.
    If this does not solve your problem you should check your network information:

    First you will need to have a Windows 95/98 system disk.  Do not attempt these changes without a Windows disk. After you have inserted the system disk you may proceed as follows:

    • Double-click My Computer.
    • Double-click Control Panel.
    • Double-click Network.
    • In the list that appears you should have the following: Client for Microsoft Networks, Dial-Up Adapter and TCP/IP.
    • If you have extra components do not remove them unless you are certain they are not in use. (Call us if you have questions about this.)
    • If you are missing the above components then you will need to add them. Read through this whole set of instructions even if you do not need to add each component.
    If you need to add "Client for Microsoft Networks":
    • Click Add.
    • Choose Client.
    • Click Add.
    • Select Microsoft from the left menu and "Client for Microsoft Networks" from the right menu.
    • Click OK.
    • If you do not need to make any other changes click OK again. If you need to add other components see below and click OK on the network screen when you have all components listed.
    • The system will load the necessary files and prompt you to restart the computer. After it has restarted attempt to connect again.
    If you need to add "Dial-Up Adapter":
    • Click Add.
    • Choose Adapter.
    • Click Add.
    • Select Microsoft from the left menu and "Dial-Up Adapter" from the right menu.
    • Click OK.
    • Add any other components using this set of instructions and click OK when you are finished.
    If you need to add "TCP/IP":
    • Click Add.
    • Choose Protocol.
    • Click Add.
    • Select Microsoft from the left menu and "TCP/IP" from the right menu.
    • Click OK.
    Once all components are accurate click OK and this will load all necessary files and restart the system. Try again to connect to the service

    Lastly, if you are still getting the error message you may have modem problems.

    Check that your modem is properly installed with the best drivers available.

    • Click on My Computer
    • Click on Control Panel
    • Choose Modems
    • Does the modem listed match the brand of modem you purchased? If not, then you may wish to try reinstalling the modem drivers.  You will need to have the disk provided with your modem. Click "Remove" to get rid of the old driver and after inserting the disk click "Add". Follow the instructions from there.

    If you have any problems or questions about this please call us


    If you are having difficulty with your mail, check the following configurations:

    • Open up Outlook express. (If there is no icon on the desktop, this can be found on the Start Menu under Programs, and Internet Explorer.)
    • Click on Tools, which is in the top menu.
    • Slide down to Accounts and click on that.
    • Click on the tab that says Mail.  Choose (highlight) the Mail Settings (whatever you named it). (If there is no entry, then click on the Add button. Follow through the screens; this will create the your mail entry.) You may wish to delete any additional.
    • Click on the button that says "Properties".
    • The first display that you will see will be titled " General ". This screen will require the following information: Name, E-mail address, and reply address.
    • Click "Apply".  Then click the second tab, which is titled "Servers".
    • On this screen you will need to enter the outgoing and incoming mail server information, "Log on using" account name and password, then click apply.
    • Click the third tab which says "Connection" . Ensure the second choice "Connect using my phone line" is selected if you are using a dial-up connection.

    These are the general settings that most people will require.
    If you have any problems or questions about this please contact us.


    If you are can receive your mail but cannot browse try checking the following settings:

    Internet explorer:

    • Open Internet Explorer and click on "View". (If you are using IE 5.0 this is found under "Tools" instead.)
    • Slide down to "Internet Options" and select it.
    • Click the "Connection" tab.
    • Unless you happen to be using a local area network, you should have selected "Connect using a modem".
    • Below this you will see the proxy server settings. Unless someone at Tech Support has instructed you otherwise you should not have any proxy settings selected.  Clear this field unless you are using another service. Be aware, however, that you may not be able to browse with our ISP if proxy settings are entered here.
    • Click OK.


    If you have any problems or questions about this please call


    If you are not satisfied with your connection speeds read the following:
    • We have all v.90 technology. If your modem is not v.90 you may wish to consider upgrading, as this is the current standard.
    • Line tests are available to determine if your lines are clear. Contact your Phone Company
    • You might wish to call us and run through your modem settings.
    • Keep in mind some other services do not use Windows modem settings. Therefore you could connect to another service without having ever configured your modem. To check, go to Control Panel and Modems.
    • Manufacturers do often provide updated modem drivers, which may improve your connection speed. You can usually find these by searching for your manufacturer's site and looking under the driver category.
    • Your modem may perform better with a specific initialization string. This also can often be found by searching for information on your modem. You can apply the string by going to "Modems", "Properties" and "Advanced". The string should be placed under "Extra settings".

    If you have any problems or questions about this please contact us.